City Bus Service

• Frequent services across major corridors and communities
• Predictable timetables with real-time ETAs in the app
• Clean, comfortable buses with trained drivers

ESB Smart Card & Wallet

• Tap-to-pay with the ESB Smart Card or app QR
• Instant top-ups via card, bank transfer, USSD, or voucher
• Automatic receipts, trip history, and fare caps (when enabled)

Mobile App

• Register, fund wallet, and manage your profile
• Live bus tracking and stop-by-stop guidance
• In-app support, lost-and-found, and service alerts

Real Time Tracking

• GPS tracking and ETAs for every route
• Service notifications: delays, diversions, and safety updates
• Data-driven planning for better coverage and reliability

Safety & Security

• CCTV-enabled fleet and monitored routes.
• Driver training, route supervision, and emergency hotlines.
• Compliance with transport and safety regulations.

Accessibility & Comfort

• Priority seating and inclusive boarding assistance.
• Low-floor access on designated routes.
• Onboard conveniences (e.g., handrails; optional Wi-Fi/USB where available)

Customer Care

• 24/7 helpdesk via app, phone, and email.
• Lost-and-found workflow linked to your trip history.
• Feedback and service ratings to improve quality.

Corporate & Institutional Services

• Staff shuttle partnerships and bulk smart card issuance.
• Student and concession programmes (where applicable).
• Route sponsorship and co-branded commuter programmes.

Advertising & Media

• Interior and exterior bus ads, route takeovers, and digital placements
• Community campaigns in partnership with government and brands

What's Next (RoadMap)

• Extended night and weekend services
• Electric/CNG fleet expansion for cleaner mobility.
• Integrated ticketing with other city transport modes.