How it works

Ride smart in six simple steps

From creating your account to rating your trip, here is exactly how travelling with Enugu Smart Bus works.

Register

60 seconds

Create your account on the web portal or the ESB mobile app, then verify your phone number and email to secure your profile.

Fund your wallet

Instant

Top up with debit card, bank transfer, USSD or voucher. Your balance is ready for any ESB route, anytime.

Get your smart card

Optional

Request a physical ESB Smart Card from any authorised outlet and link it to your account for tap-to-pay boarding.

Track your bus live

Real time

Open the app for live bus locations, estimated arrival times and step-by-step guidance to your stop.

Tap to pay & board

2 seconds

At the door validator, tap your card or show your in-app QR code. Payment is processed automatically.

Ride & rate

Every trip

Enjoy a safe, comfortable trip, then rate your experience at your stop to help us keep improving service.

Before you ride

Everything you need to know

What you need

A phone number and email address to sign up
The Enugu Smart Bus app for Android or iOS
Funds in your ESB Wallet or a linked Smart Card

Payment options

ESB Wallet (in-app balance)
ESB Smart Card (contactless tap)
Top-ups by card, bank transfer, USSD or voucher

Tickets & discounts

Standard fares calculated by distance and zone
Concessions for students, elderly riders and persons with disabilities
Apply in the app under Profile → Concessions

Safety & accessibility

Every bus is CCTV-enabled with monitored routes, trained drivers and emergency hotlines. Priority seating, boarding assistance and low-floor access are available on designated routes.

Lost something on board?

Open the app, go to Help → Lost & Found and select your trip. Items are matched to your journey and held at the nearest terminal for collection.

Contact support

Mobile app

Your whole journey, in one app

Register, fund your wallet, track buses in real time and pay with a tap. The Enugu Smart Bus app is your all-in-one platform for smart, safe and cashless travel.

✓Live bus tracking and ETAs
✓Instant wallet top-ups
✓QR and smart card boarding
✓Trip history and receipts