We're here to help
Questions, feedback or partnership enquiries? Reach out and our team will respond promptly.
Customer support
- support@enugusmartbus.com
- +234 803 319 6377
- Monday – Sunday, 9:00 AM – 8:00 PM (WAT)
Partnership & media
Head office
- Suite 16, Flagship Plaza, No. 16 Ezilo Street, Independence Layout, Enugu, Nigeria.
Frequently asked questions
No. You can ride with the in-app QR code or the ESB Smart Card — whichever is more convenient for you.
Yes. If your phone battery dies you can still board and pay using your ESB Smart Card.
Smart cards can be collected at our main station counters and from authorised partner outlets across Enugu.
Request a refund directly from your account under Payments & Refunds, or email support@enugusmartbus.com.
Trip statuses show the progress of your ride or payment. Open Help in the app for the full guide.
Open the app, go to Help → Lost & Found and select the trip. Our team will match the item to your journey.
Billing or refunds
Go to Help → Billing & Refunds in the app, or email support@enugusmartbus.com.
Lost an item?
Open the app → Help → Lost & Found and select your trip.